When outfitting youth soccer teams, timely uniform delivery is crucial. Yet, if you’ve found yourself waiting impatiently for a Capelli uniform long after the season has started, you’re not alone. Across the nation, soccer parents and players have expressed frustration with Capelli’s delayed deliveries.
We’ve compiled a list of parent frustrations and want to share what we’ve learned about Capelli uniform delivery delays. In this post, we’ll explore the common experiences shared by parents and offer an in-depth review of Capelli uniforms and their service. Whether you’re considering a switch or just want to know what you’re in for, this comprehensive post focuses on Capelli uniform delivery delays.
Understanding the Delay: A Nationwide Issue
One of the most recurring themes in Capelli uniform reviews is the significant delay in receiving uniforms. Parents across the country report waiting well into the soccer season for their gear to arrive. A parent expressed frustration in a Facebook post, questioning, “What is the deal with Capelli? It seems like most people don’t get their uniforms till mid-season. Is this the same experience across the nation?” The overwhelming response from other parents suggests that these delays are widespread, with many experiencing the same issue.
For example, one parent shared that they ordered uniforms at the beginning of June but had yet to receive them by the time the season was in full swing. Another parent noted that some team members received their uniforms quickly last year while others waited up to 12 weeks. This inconsistency in delivery times has been a significant pain point for many.
The Reasons Behind the Delays
Several reasons have been cited for the delays in Capelli uniform deliveries. According to some parents, Capelli has attributed these delays to external factors such as civil unrest in Bangladesh, a key location in their supply chain.
A parent reported receiving a communication from Capelli stating, “As you may be aware from recent news coverage, Bangladesh is currently experiencing severe civil unrest. The Bangladesh government instituted a nationwide curfew and imposed a near-total lockdown, affecting our ability to fulfill orders on time.”
While these external factors are beyond Capelli’s control, the lack of timely communication and proactive customer service has compounded the frustration. Some parents noted that they had to constantly “stalk” Capelli through calls and emails just to get updates on their orders, with little to no response for weeks.
Quality Concerns: Do the Uniforms Hold Up?
Even when the uniforms finally arrive, not all parents are satisfied with the quality. Several parents have reported that their Capelli uniforms started to fall apart just weeks into the season.
One parent cautioned, “Keep ALL of your ordering information. A few weeks into the season, everything will start to fall apart. Numbers will come off. Patches. All. The. Things. So you’ll need replacement items.”
These quality issues raise further concerns, especially considering the significant delays in getting the uniforms in the first place. For parents who have invested in expensive kits for their children, the expectation is that the uniforms will at least last through the season.
Mixed Experiences: Some Get Lucky
While many parents have faced delays and quality issues, some have had positive experiences with Capelli. A few parents reported receiving their full kits within the promised timeframe, and some noted that the quality of the uniforms was satisfactory.
One parent shared, “We were lucky. I got my daughter’s full kit in 28 days. Some teammates have socks only or nothing at all, even though we all ordered within a day or two of each other!”
This discrepancy in service and quality has led to confusion and frustration among parents, mainly when some teammates are fully equipped while others are left scrambling for alternatives.
The Impact on Teams: An Unprofessional Appearance
The delayed deliveries have also impacted teams’ ability to present themselves professionally on the field. Some parents recounted how their children had to play in makeshift uniforms or borrowed gear during important tournaments and showcases.
One parent lamented, “We have 3 players out of 32 at my son’s age group who’ve received anything. We’ve already played 4 games and have 3 or 4 more this upcoming weekend. I always heard Capelli was terrible with delivering on time. I had to get Dri-fit shirts made just to have something.”
This lack of uniformity affects the team’s appearance and can dampen morale, particularly when playing against well-equipped opponents in high-stakes matches.
Is It Time for Clubs to Reconsider?
Given the widespread dissatisfaction with Capelli uniforms, many parents are left wondering why so many clubs use them. Some speculate that clubs may be incentivized through free gear or other perks, which could explain their loyalty despite the service issues.
As one parent put it, “Capelli is like The Scarlet Letter, clubs using them have sold their parents out for free gear and kickbacks.”
This sentiment has led to growing calls for clubs to reconsider their partnerships with Capelli, especially when other brands with better reputations for service and quality are available. Some parents mentioned that their clubs had already switched to other brands like Macron, which have been more reliable.
Final Thoughts: Navigating the Capelli Experience
While some parents have had a smooth experience with Capelli uniforms, the overwhelming feedback points to significant delays, inconsistent quality, and poor customer service. If you’re considering Capelli for your team, you must be aware of these potential issues and plan accordingly. This might mean placing orders well in advance and staying vigilant with follow-ups to ensure your team is equipped on time.
Ultimately, the decision to use Capelli should be made with a clear understanding of the potential challenges. Doing so can mitigate some of the frustrations and ensure your team is ready to hit the field looking and feeling their best.
Understanding the issue of Capelli uniform delivery delays should be significant in your decision-making process as a parent or club administrator.
Choosing a uniform supplier is not just about aesthetics—it’s about reliability, quality, and the overall experience for players and their families. If Capelli doesn’t meet your expectations, it might be time to explore other options that can deliver both on time and in quality.
